SHIPPING & RETURNS

"We value feedback, and regularly make improvements based on customer feedback"

Shipping costs are calculated at checkout based on the customer's location and order size.
Orders are processed and in-stock items are dispatched within 5 business days.
Delivery times vary depending on the shipping address and chosen shipping method.
We are not responsible for delays caused by couriers, incorrect shipping details provided by the customer, or unforeseen circumstances.
Once an order has been shipped, tracking details (if applicable) will be provided.

Change of Mind & Incorrect Sizing

We do not offer refunds or exchanges for change of mind or incorrect size selection.
Customers are encouraged to check size guides and product descriptions carefully before purchasing.

Embroidered & Customised Goods

Any goods that have been embroidered or otherwise customised cannot be returned or refunded unless they are faulty.

Faulty or Damaged Goods

We only provide refunds for goods that are faulty upon arrival.
If you receive a faulty item, please contact info@geardirect.com.au within 7 business day of receiving your order.
Include your order number, details of the issue, and photos (if applicable).
Once your claim is reviewed, we will issue a Return Authorization if the return is approved.

Return Process for Faulty Goods

Contact info@geardirect.com.au to request a return authorization.
Once approved, we will provide a prepaid shipping label for the return.
The faulty item must be returned in its original condition, including packaging and any accessories.
Upon receiving and inspecting the item, we will process the refund.

Refund Conditions

Refunds will only be processed for faulty goods that have been returned in their original condition.
Shipping costs paid by the customer at checkout are non-refundable.
Refunds will be processed using the original payment method within 10 business days after receiving the returned goods.

Non-Returnable Items

Items that have been used, worn, washed, or damaged after delivery cannot be returned.
Embroidered or customised items are not eligible for returns.

For any further inquiries, please contact us at info@geardirect.com.au.